@shravan Do you know if there are any local edge integrations planned for Arlo? Maybe something based on button presses or motion with the Doorbells? Glad to see the integration growing, but curious what it will look like in the new “Matter” world and Edge.
@shravan can you please share if the silent mode for the Arlo doorbell is being considered for automation?
Is there any support for original Arlo cameras (VMC3030)?
After going through the steps involved in submitting this through samsung support, and having them tell me at several steps it should be working, I finally got some closure…
We do apologized for the delayed response and would like to inform you that we were able to look into this issue. Unfortunately, Arlo has chose not to support the on/off feature for the VMC3030 cameras in their updated integration on the SmartThings platform. Please reach out to Arlo for support for any additional information and feedback. We apologize for any inconvenience this issue has caused.
That said, the current integration allows power control through the smart lighting app, so I am not sure why they would not fix this?
Jason
EDIT: And now I have reached back out to Arlo as instucted in Smartthings response, despite being told by Arlo to contact Smartthings. Seems like the truest definition of insanity…
I do not see the Arlo Chime listed as a supported device. @shravan The chime would be excellent to use as a notification device and/or siren within SmartThings. I can see cases for it to be integrated to the Smart Home Security app or simply with automations. Any plans to add it as a “siren”?
Hi,
I have just added a Arlo Pro3 Floodlight cam to Smartthings, and everything vent smooth.
I can not however do an automation, that only enable floodlight when motion in “armed stay/away” status in Smartthings. I have several options like Strobe, Sirene, Strobe & Sirene… but when choosing Strobe all it does is turn on sirene when motion.
I can not see this issue being answered anywhere. Do anyone know a solution to this issue?
Hi @shravan I am trying to add the Arlo Integration and I am getting an error “Connection between SmartThings and Arlo encountered and error” Request Code:…
Can you please help me understand what the issue is, and how to fix it?
Thanks
@suddin I’m having this same issue, has anyone provided any insight? Were you able to resolve it and if so, can you share what steps you took? Thanks.
Piling on.
I have a VMB3010r base station with a number of older H11 cameras. I’ve had the integration with ST working for years, primarily triggering motion notifications in ST while using Arlo to control the cameras. Around December 23, the motion detection suddenly just stopped working in ST. Arlo, of course, recorded, the devices were still in ST - the trigger notifications just seemed to STOP.
I found this thread and thought that perhaps the shift in schemas suddenly caught up to me? So I removed the cameras from ST, deleted the integration to Arlo, did a bit of cleanup in Arlo (camera names, etc), and redid the link between Arlo and ST. I receive the same error as above.
If I go back into the settings in ST, look at Linked Services, select “Arlo”, the Host and cameras show up.
I go into Pistons, reselect the correct physical devices to link the camera motion triggers properly into the code.
…. And nothing happens.
BTW - When I perform the link, the SmartThings mode is not established in the Arlo app. I’m assuming that is supposed to happen?
Any thoughts?
@smacphee I also don’t see the SmartThings mode in Arlo. I do recall having seen it previously, but I can’t say for sure if/when it disappeared.
As for the cameras working with ST/webCoRE, I can’t help much here as I’m not using them for your use case. For what I use them for, they are reporting properly to ST/webCoRE and working properly.
Sorry, not much help here.
Most Arlo functions/events no longer work in ST. None of motion detection or doorbell press work now. Only Live view works, that’s all. Unlinked and re-linked the Arlo account did not fix it.
I had the same issue with connecting Arlo to Smartthings, the fix was to put all my Arlo modes to ‘Disarmed’ in the Arlo app before linking them through the Smartthings app.
I’m still having the issue of motion events from Arlo cameras not registering in Smartthings like @xiixexe mentioned.
I am having a similar problems as the last couple of posts. About 1-2 weeks ago the Arlo motion trigger isn’t working in smartthings. It had been working well for several years. I deleted the service in smartthings, removed all arlo references in smartthings using IDE. Deleted all routines and automations using Arlo motion, Reinstalled the service in smartthings and re-did the smartthings automations for arlo motion, and everything worked for about 8 to 10 hours now nothing is working is smartthings again. Arlo still senses motion and records video. It just doesn’t link to smartthings for the motion trigger.
I experienced the same issue with Arlo, things have been working since 2019 stopped working on the 24th.
It does seem to be an Arlo issue though since my Alexa-Arlo connection is broken as well.
Adding to what others are seeing, the battery % is not updating/reporting properly in SmartThings on my Arlo Pro cameras. They seem to have stopped reporting any battery changes and motion events around 12/24, as others have seen the issues start.
Live view still works in ST, but that’s it.
I’m seeing the exact same issue as Ken.
Not sure if anyone else is seeing this, but in addition one of my cameras is randomly disabling itself in the middle of the night. This seems to have started around the same time, seems like more of an Arlo issue but I thought I would mention it.
Has anybody submitted a help ticket to smart things?
I just send an email to smartthings support on the issue. Not sure if this is the same thing as a ticket. I also checked the Arlo Camera Motion sensor using IFTTT and is working just fine. It will turn on lights in Smartthings using the Arlo motion. So the problem appears to be clearly with integration between Arlo and Smartthings.
I just received an email from Smartthings support…
Thanks for writing into Samsung SmartThings Support!
I’m sorry to hear there has been some trouble, but I’d be happy to help.
This is an ongoing issue with callbacks provided by Arlo to SmartThings. We’re working with Arlo to make sure that the motion information is being sent to SmartThings.
Arlo devices stopped sending any data to SmartThings starting on 12/23.
We’re working with Arlo to make sure that the motion information is being sent to us.
While we work on this, you can also get in touch with Arlo and report this issue from your end.
So they admit that data stopped around the 23rd. I don’t use the motion on the Arlo cameras for any SmartThings triggers. However, I just tested it, and no motion is working in SmartThings from any Arlo devices for me either.
At least I can still control the On/Off state of the Arlo cameras from SmartThings at least.
The thing is, the SmartThings/Arlo integration has been slowly getting worst over time since the 6 hour periodic check has become more like every 24 hours now. To me, Arlo has been struggling since it’s breakup with Netgear. But then it could just be something like the Log4j vulnerability causing them some frustration. Hope they resolve it now and not wait for SmartThings Edge migration.