Thank you, RBoy. It’s a Z-wave lock. I believe it is using the correct device handler, since it is the one that it “discovers” using the SmartThings Classic app and the name of the handler matches the model of my door lock.
Since my last post, I tried the following:
- I excluded the lock from the SmartThings Hub.
- I also excluded all 5 of my GE / Jasco light switches from the SmartThings Hub. I wanted to make sure they were not somehow interfering with the pairing between my door lock and my SmartThings Hub.
- I performed a factory reset on the lock (which wiped out all of my lock codes).
- I then rebooted my SmartThings Hub.
- Finally, I used the SmartThings Classic app on my iPhone to “Add a Thing” – which after only 6 or 7 seconds found what it determined to be a Kwikset SmartCode 910 Contemporary Deadbolt Door Lock.
I then waited 60 seconds or so before trying to either unlock the door manually or to unlock it from the app. The behavior is the same as before. I can add and remove the lock (pair / unpair) in the SmartThings app without any apparent issues (unpairs immediately, takes about 7-8 seconds to pair), but I cannot actually control it from the SmartThings app once it has been added.
The Kwikset 910 troubleshooting manual suggests the following if you can see the lock in your controller, but cannot control it from the controller:
Problem: The system needs a repeater or router to reach the lock.
Solution: Adding repeaters to your system may help communication between your lock and the controller, especially if they are far away from each other.
(Note: I have the SmartThings Hub only 5 feet from my door lock, so I do not things this should be an issue.)
Problem: The network configuration changed.
Solution: If any repeaters or routers in the system were moved since adding the lock to the system, perform the “rediscover” process in your system’s user interface.
(Note: Would this be applicable to me? I did remove all my Z-wave devices from my SmartThings Hub as stated above.)
Problem: The lock is in sleep mode.
Solution: If the lock has been unable to communicate with the system after multiple attempts, it will go into sleep mode. Lock and unlock the door with a key so that the lock status transmits to the system. If it still does not communicate, remove (exclude/unpair) the lock from your system. Then, pair (add/include) the lock with your system again. If the problem persists, add a repeater or router between the controller and lock if none presently exist in the system.
(Note: I tried using a key to open and close the lock from the outside, and then excluded and repaired the device, but it did not change anything.)
Problem: The light module or switch is not beaming capable.
Solution: (Z-Wave locks) Ensure the light module or switch located between the controller and lock is beaming capable.
(Note: I removed all my locks from my SmartThings Hub, so this should not be an issue – right?)
For some reason, I don’t think this should be so difficult! My GE / Jasco Z-wave light switches work great with the SmartThings Hub. Why not these door locks?