Since I missed the cutoff for Samsung chat support, I did send an email about my problem using the Support page link. Below is the info from the email. I thought I would post in here as well because a) I here support can be a bit difficult to work with sometimes and b) I’m anxious to get this stuff working. So any help on here is tremendously appreciated. Here was my email to them…
I have had my Hub for just a couple weeks. I have joined some other wifi based things to it (Harmony Hub, Amazon Echo, Nest thermostat). I have been trying to get some sensors and outlets paired with zero success. I have two outlets that are Smasung SmartThings brand (although on the sticker they are marked Centralite) and I have five PEQ Door/Window Sensors (which are supposed to be recognizable as Samsung brand sensors). I have tried both outlets and one sensor several times. I have held the reset button on them, powering on and off. I have reset my Hub, but with the reset switch and disconnecting all power for 5+ minutes. I did finally realize in the IDE that my ZigBee radio on the hub does not appear to be working at all. Below is the status I see…
State: Not detected
Node ID: 0000
Pan ID: 0000
Unsecure Rejoin: true
What I didn’t think to mention to them is that I have also tried things like turning off my 2.4GHz channel on my wifi router. I google’d and found one other post on here with the same issue. And when there is no ZigBee detected, no Utilities show up at all for ZigBee.
The other post from the past few days with the same issue but no resolution shown yet…