Just got a new CREE bulb and installed it using my iPhone. Turns on but doesn’t turn off fully (goes to about 10% brightness). So I assumed it was faulty and got another one; same problem. All my other CREE bulbs installed a while back work fine.
Looked in the IDE. Says Type=placeholder, No Zigbee ID.
Is this to be expected with the transition to Edge? I can return the bulbs but it may not be a CREE problem but a SmartThings one. If the latter, the transition is being handled in a piss-poor manner.
I used my iPhone and the SmartThings app to install the bulb. The driver was whatever the app selected and I have no idea how to change it.
Issue is I have several of the same bulbs and something has changed recently that renders the installation ineffective as far as functionality is concerned.
After you install the driver. Open the device tile. One detail page click on 3 dots in upper right corner, select driver, than select different driver.
I installed the Zigbee Light Multifunctional Mc driver and rebooted the hub. Still no luck. I can change the brightness but the bulb will not go below about 10% illumination even when told to switch off.
I haven’t done anything fancy. Before I used the SmartThings app to install the bulbs and they work just fine. Now the two that I’ve tried say in the IDE “placeholder” for Type and there is a blank for the Zigbee Id. All previous bulbs say “Cree Bulb” for Type and have a Zigbee Id. Changing “placeholder” to “Cree Bulb” has no effect.
You must forget if the IDE puts a placeholder or not and if it does, don’t touch it, the only thing you can get is that it doesn’t work and you have to uninstall it again.
If you say that you have other bulbs that work well, look at those bulbs and see what type it show in IDE and what model they are.
All the bulbs are the same make and model. The only difference is that I installed the earlier ones (8 or so) months ago and that went fine. The two I installed last week don’t work properly. Either I have two identically faulty bulbs (unlikely) or something has changed in the SmartThings installation. The older bulbs say “Cree Bulb” in the IDE Type, the new ones say “placeholder”.
Did you try to uninstall the drivers edge zigbee switch and zigbee light multifuntion Mc and install the bulb?
As it seems that it is in the smartthings production Zigbee Switch stock driver and it also works badly, we can tag to @nayelyz to check what happens with this device
I have a few really old Cree Smartbulbs that are working fine after I re-added to the Hub a month or so ago. They obviously where installed using the SmartThings Edge production driver since I see driver option on the Cree device’s menu.
Looking at the production Edge Zigbee Switch fingerprints file, I only see one entry for a Cree smartbulb so I presume that my Cree smartbulbs are using it since they are A-19 60W smartlights, but can’t say for sure.
Thanks for the tag, @Mariano_Colmenarejo.
Sorry for the delay, @bluebanana
So, currently, which driver is your device using (The one from SmartThings or Mariano’s)?
If it’s the one from ST, it makes sense it is picked by default as the device’s fingerprint is included in the production version.
In order to see what is happening we need to look at the driver’s logs. To do so, please help us by installing the CLI and running the command below:
You need to replace x.x.x.x with the actual Hub’s IP address which you can find in the IDE or your router’s configuration.
Then, execute the off command from the app to see the messages exchange between the Hub an the device.
Then, you can share those logs here, over DM or to build@smartthings.com. Thanks!
I’m seeing different issues with the Cree bulbs with the stock driver, which registers as a Zigbee switch. (Using the 11/15/22 version.)
The dimmer slider is not working properly. Turn the bulb on at 100% reported. Open the device card and move the slider from 100% to 80% and the illumination stays the same. Back to 100%, no change. Down to 25% and it will dim. Back to 100% but the brightness doesn’t change.
Also, you can use the slider to set from 100% to 50% and close the card. When you re-open it, the brightness is still set at 100%.
So just general wonkiness with the slider setting the percentage of illumination.