New app cannot see my active location and HUB!

[johnconstantelo]

Here are a couple other another posts:

Cant find the hub 2018 in the app

Problem: want to add the Smartthings Hub 2018, but cant add it in the app and not all the categories are showing. Extra Information: I live in The Netherlands, but set an router VPN up that is connected to New York. And also using location spooving on my phone and the VPN ofc. (new smartthings/samsung account created while in “New York VPN”) Thank you from Mika Leinders

New Smartthings app not showing any smart apps

I had exactly the same problem. Check your account’s region at account.samsung.com Look under your profile, and you’ll see region. If it doesn’t look like this (see below), you’ll need to CALL Samsung’s customer support number. ST support can’t help, and they’ll refer you there too. [image] When you call they’ll validate your address, and then create another ticket for another group that will send you an email for verification. Once you do that, you’ll get another email and then within 24 hours your region will be updated by them. Been there, done that…