Network or server error when doing custom automations

I had a lengthy back and forth email conversation with support. Removed the app, added it back, cleared my cache, repaired the z-wave, checked version of app and nothing worked. Nothing. They said they would get back to me and didn’t. I finally got fed up yesterday and wasn’t feeling great so I sat on the couch deleting and resetting the hub and starting from scratch. Spent hours! Previously I had 32 or 34 automations before I had a problem now I got about 10 or 12 in. I’m going to call them tomorrow and if they can’t fix it, I’ll be returning this POS. Reminds me of the frustrations with wink back a few years ago. I’ll just go back to wink, at least I won’t expect problems to be fixed