Hi All,
I am trying to integrate a Neo water leak sensor (NAS-WS02B0) under Aeotec ST HUB.
HUB can recognize it, automaticly add to my home s I can pair the device, it visible in the application, but when I click on it in the app it says ‘cannot comnect, please check the device and try again’
Both device and HUB are EU version.
Do you have any idea what can be the problem and how I can solve it?
Thanks,
Balazs
Maybe login to the IDE and see what device type is shown there. You may need to update it to something else.
Also check the Neo website to see if they have any SmartThings connection requirements.
Thanks for answering me.
Unfortunately I am not an expert in it and I didn’t find the way on the net to login to IDE. Could you share a link where I can read about or share some tricks how to do that?
There is no any technical details on NEO website about the device only commercial/marketing info. Support did not answer…
It’s getting better! I’ve managed to login, the device type was thing (nothing), managed to change to ‘water sensor capability’, it seems communication started. Tomorrow I can test it.
thanks for the help! @nameless you are a King 
I recommend trying “SmartSense Moisture Sensor” as the device Type.
I’ve set the device type as suggested. Still not perfect. 
Continuously in ‘checking status…’ in SmartThinhs App main page.
Status is Online in IDE, but Current States field is empty for all attributes. When tested device itself is alarming but no info in app.
Further advice is appreciated
Ok, that’s too bad but there’s still hope.
You may be able to use a custom DTH originally put together for the Xiaomi/Aqara leak sensor. Here’s a discussion and link to the DTH:
If that does not work, then a custom handler will need to be created.
The other option could be to use Tuya’s hub with this device and then integrate Tuya with ST (it’s called a linked/connected service if I remember right). I don’t do this, but there are others in the community that do, so I recommend doing a search to find more info on the Tuya/ST integration option if you want.
Do I need to pair the device again with ST hub after device type or DH changed?
Nope, not at all.
Thanks, I learned lot of things which is not difficult for a full beginner
I’ve tried all the DH, I found for water sensor with no success.
The best result was, with proposed Xiaomi/Aqara Water Sensor DH, to see the (probably correct) battery status. Even in Current States filed report was pretty OK
No change in ‘water:’ status when I test it with water.
and with WL4200S-WL4200 Sinope Water Leak Sensor DH,
Neither change when tetsted
I think I need to give it up. I am not expert enough to write customized DH for this shitty device.
If you have further proposal I will persist…