Two parts to this one. If it matters, i have 1st version ST hub.
I recently purchased a Vision in wall 2 relay switch to run my light/fan combo in my bedroom. Wired it in last weekend, both switches operate and i can hear the switch pinging inside when i toggle the switches. red light flashing in it. Problem is that it isn’t visible when i try to add a thing (tried both the 4 button push and 4 switch toggles multiple times to make sure it’s in inclusion mode and even tried a factory reset). I have been trouble shooting with Vision and so far, i verified that distance isn’t an issue (moved a z-wave wall plug within a few feet of that switch that already is in my system and it works fine so distance shouldn’t be an issue). Next tried to purposefully exclude the device in ST and still nothing. Then, they had me add a device handler and then try to add and still no change. So, i thought i’d ask the community for advice.
I am a novice smart home person, i have a bunch of bulbs and a alexa dot’s running and have built a garage door opener, i even have another one of these same switches in my living room running my fan and got that one working fine(it’s been a year or better since i did this though).
The second part of this is Vision’s troubleshooting team is telling me to use a device handler. WHen i installed the first one, i dont think i used a device handler. in my hub the downstairs one shows a basic switch that when i operate, only toggles switch one on and off. What i remember doing last time is making a virtual switch, but i don’t remember how i did that, but what i do know is that virtual switch doesn’t operate correctly any more (it will turn on the fan/light, but won’t update status and won’t turn the switches off),
So, if anyone has any advice on getting the upstairs switch visible, i’d be appreciative. Second, can someone help me understand the difference between making a virtual switch, or using a device handler and what a smartapp does (they recommended using one of those as well on this device). Finally, if the device handler route is better, how do i convert the one that works to use it?
THanks and if i was not clear here, let me know and i’ll try to articulate better!
Thanks in advance!