I woke up yesterday and found all 6 of my Osram A19 Soft White Lights were listed as unavailable on the ST app. I tried manually turning a few of the lights on and off with the wall switch and didn’t have success with reconnection. I then proceeded with a power cycle of the hub, Samsung Home Connect Pro, and still didn’t have success reconnecting. I then deleted the light bulbs from the ST app. I attempted a reset of the bulbs, on 3 sec and off 3 sec for a total of 5 cycles. The light flashed 3 times to signify a successful reset. I then proceeded with trying to reconnect the bulb to my ST hub, but still didn’t have success. The most recent attempt I made was to unplug my hub for at least an hour, but still no success at reconnecting. Any ideas that would help would be greatly appreciated.
How far from the hub are they? Have you emailed support so they can look at logs on the back end?
The closest bulb is about 10 feet and the farthest is about 40 feet away from the hub. I emailed support this morning, but haven’t had a response yet. Hopefully will get a response from them soon.
Sorry that it has taken me so long to respond to this, I talked with a SmartThings rep and was unable to get it working immediately. During the process of discussions over a few days, there was a SmartThings update that was pushed and the push did something. Shortly after the update I was able to communicate with the bulbs again.