I have 8 ST multipurpose sensors, and for more than a year everything was working perfectly.
However, as of late, 6 of the sensor became disconnected in the ST classic app.
I replaced the batteries, but that did not help, so I tried to reset them, however, pressing on the reset button for 5 seconds and more, and nothing happens, the LED light does not even turn on.
I contacted Samsung support, and they said because I am using the sensor outside of the US they are not covered by the warranty and they are not willing to assist me.
I am very disappointed in the support service, and at the moment I have ST setup that I cannot use.
Has anyone else experienced the same problem that you cannot reset the sensors?
Any suggestions would be greatly appreciated