I just attached a multi sensor to my garage door and it seems to be stuck in “closed”. I’ve checked many times to ensure that the device is being told to operate as a garage door and not a standard swinging door. I tested the sensor before mounting it and it would report as open so I don’t think the unit is defective.
It’s mounted at the top of the garage door so even with the door opening just a little bit it gets horizontal. The hub is at the other end of the garage and there’s a Smart Things Outlet in between the two. Is there a way to see if it’s still out of range from the app?
Try doing a Zigbee repair by unplugging your hub for 15 mins (ensure that you also remove your batteries). When you plug the hub back in, then give it a good couple of hours to repair itself (ideally should not take long, but sometimes it may). This will help your sensor select the best possible master. It is possible that although your sensor is close to the Hub and the Outlet, it may have picked some other master (one somewhere in side the house perhaps) …or if you don’t have any other powered devices it could just be that the sensor may be jumping back and forth between outlet and smart things hub as master…and may be causing issues. Try the repair and see if that helps. If not contact support.