Ecolink Z-Wave Tilt Sensor

[monkeymom1120 (Stacey Dyson)]

Today is my first day with SmartThings. I purchased the unit to work with a garage door tilt sensor. The sensor is stuck in the “open” position. I am watching the led and it blinks red every time I move the sensor from a vertical to a horizontal position. But, the signal doesn’t seem to be making it to the SmartThings Hub.

It is not a distance issue as I am doing this in my living room right next to the hub.

I’m not sure if it is a sensor issue or a SmartThings Hub issue since the app is constantly crashing on me.

Does anyone have any experience?

[diehllane (Brian Diehl)]

Here is the first thread you should check out whenever anything is stuck open or closed.

FAQ: My Sensor (any brand) is Stuck on Closed (or Open)

When any sensor gets “stuck” in one reporting state, open or closed, it’s almost always one of the following: Low battery. once the battery gets down to about 30%, the signal strength drops by a lot. It just may not be able to report. So you may want to try just changing the battery if it’s getting low. sometimes a new device gets delivered with a bad battery, it can happen. orphaned nodes. Zigbee does have a vulnerability to this. The fix is to unplug the hub for at least 15 minutes, including removing the batteries. This will cause all the zigbee devices to realize they’ve lost connection to the network, and then when you plug the hub back in the address tables will get rebuilt. You may not see an improvement until the next day, it can take a while for the changes to propagate…

[monkeymom1120 (Stacey Dyson)]

Thank you for this link. I went through the steps and the sensor is now working. I appreciate your quick response.