Random failure strikes again! I have 3 presence tags for my children. They generally work within the known limitations. Two days over the last two weeks, they will begin leaving and arriving without being moved. Here is what I get from the Notify Me app set to text me when they come and go:
I did submit a support ticket and was provided this “solution”:
Change the channel of your Wifi router to 11 or 1 (the frequency of your Wifi channel may affect the performance of the Presence Tag as they both operate on the same frequency)
If you have a SmartSense Motion or a SmartPower Outlet, plugging it in will extend the range and dependability of your network (thus making it easier for your Presence Tag to be detected)
Separate your router from your Hub (ideally beyond 2 feet if possible), that can help mitigate interference as well.
These “solutions” proved useless. Does anyone else have an idea to resolve these failures?