I’ve seen threads here that mobile presence has long been troublesome, but I’ve had it working reasonably well for 7 or 8 months. It does take time to register presence and if I hurry from my car to my door, I might set off the alarm. Expanding the radius helps.
But this function stopped working entirely a few weeks ago, hard to say when. Late December, maybe. Anyway, tech support offered two suggestions, neither of which worked:
- Change my location to a different time zone and change it back, and
- Remove mobile presence & add it back
After I told them neither worked, they wanted me to make a video of my actions in removing and adding mobile presence. I said “no thanks”. It’s hard not to think they’re giving more onerous requests in order for me to abandon them, rather than the reverse.
I’m considering using the kiosk keypad solution, but I am disappointed that SmartThings is as flaky as the HomeAssistant setup that I’d had before.