"This Phone is already set up as a mobile presence device" - NO IT'S NOT


(Erik) #1

Hello - I removed my wife’s phone as a presence device because it seemed to be stuck as “present” as of 8/13. Not I can’t add it back because I get the message above.

I looked through the web and her phone is not there, so I don’t know where to look to remove it. How do I get rid of it to be able to add it again?


#2

just spit balling here but did you use it with any other app that ST integrates with not ST’s itself? I had an issue with an iHome iSP5 plug showing up twice because Alexa saw it and it’s own iHome app had it listed so Alexa would ask which one I wanted to control and then say it wasn’t available. Had to delete it at both places then just added it to Alexa.


(jkp) #3

Just checking - you are trying to log in with your wife’s account on her phone when trying to add the phone presence and not with your account?


(Erik) #4

No other apps are using it, but that’s a good guess. Thanks!


(Erik) #5

When you say “my account” I am assuming you are not referring to the ST Hub account correct? I only have one login for the ST hub. Unless something changes 8/13 it should still work right?

In other words - both of our phones are logged into the same ST account, and I add each phone directly through each phones ST app. Then they both are added as presence sensors and used for routines.

For now - I have removed my phone as well and connected Life 360 for this functionality.


(jkp) #6

Your wife would need her own login in order for the phone presence to work on her phone.