I’ve seen plenty of other topics related to iPhone and the latest ST Classic app so I started this thread related to the new app v1.7 40-21, Android 9 and Note10. I have traded messages with support but they’ve provided no update in a few days after I was notified ‘they are looking intui it’.
Since the last update to the ST app (Nov 15 v1.7 40-21) my mobile presence on my Note10 is completely broken. It responds to arrival about 50% of the time and departure 0% of the time.
The only way to get the hub (ST WiFi v2) to recognize my phone is no longer inside the geofence is the restart the phone. Once I login to the phone after the restart the hub will run notify me that I’ve left and run the proper automations.
I’ve tried everything including: removed all the battery optimizations, turned off sleeping apps, cleared ST app cache, uninstall and reinstall the ST app and even factory reset the phone. Nothing has worked. My wife’s phone which is running Android 9 and the same ST app version and has no issues.
What’s interesting is that the Classic app presence status (a feature still MIA on the new app) shows that I’m ‘away’ but not ‘left’ and the latter is what runs the away automations.
Anyone else with this particular presence issue?