I have Aqara M3 hub and some devices connected to it, this hub is connected to SmartThings hub through matter. Aqara hub got offline couple of times in the smartthings hub while it’s online in Aqara app and healthy. Note that I have another matter devices in the router and never have this issue. Wh…

Thank you for your concern no more issues.

Since the SmartThings app is cloud-based and there are ongoing server issues, the offline you see in the app may not be “real”, in the sense that it may be perfectly connected from the Matter side but the app / servers don’t know. Do your local SmartThings automations with those devices work? If th…

Tuesday morning, the SmartThings incident has been declared fixed but none of my Matter devices are working. Aqara M2 Hub with 6 leak sensors and 3 temp/humidity sensors. All temperature sensors show that their last update was 6:11 pm CDT last night. I’m assuming the leak sensors are useless in Sm…

[image] HalD: SmartThings incident has been declared fixed Has it? It still says degraded experience, not fully resolved, etc. https://status.smartthings.com I would not restart the hub just yet :see_no_evil_monkey:

Sigh. I plead lack of caffeine. Somewhere in the middle of the night I looked at an email from ST via my watch. I misremembered it as closing the incident. In any case, the physical reboot has brought matterAvailability back to Available. Sensors have reported in and Matter-over-Wi-Fi devices are a…

I tried some local automation but they didn’t work, this prof that devices are offline

Hi, @hezqeel Are you still having issues with Matter devices going offline?

Matter Device Off-line

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Matter Device Off-line

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