Life/energy doesn’t record usage from Aeotec HEM

No usage recorded, please fix. And why can’t I add two HEM together.


Can this be fixed.

Hi, @RottenMutt
Have you contacted Customer Support? They’re not present in this forum so, they won’t see this post and they could provide better guidance about this. To contact them you can follow these steps:

  1. Open the SmartThings app
  2. Go to the menu tab at the bottom-right corner.
  3. On this page, select the option “contact us” and then go to “Error reports”
  4. Select the type of error you’re experiencing and follow the instructions