No usage recorded, please fix. And why can’t I add two HEM together.
Can this be fixed.
Hi, @RottenMutt
Have you contacted Customer Support? They’re not present in this forum so, they won’t see this post and they could provide better guidance about this. To contact them you can follow these steps:
- Open the SmartThings app
- Go to the menu tab at the bottom-right corner.
- On this page, select the option “contact us” and then go to “Error reports”
- Select the type of error you’re experiencing and follow the instructions
Hello.
I’m considering buying 2 Aeotec HEM gen 5 for my home and I wonder if they are compatible with life/energy app of smartthings, so I can have a more clear view of the consumption history of my home.
Till now only my washing machine and my dryer reports to the specific app.
Thank you in advance
Yiannis
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Hi, @gpliats
Unfortunately, our team doesn’t have information about which devices are supported by SmartThings Energy. I think you should contact Customer support and ask about this.
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