Latest Smartthings app from Playstore: Network Configuration Grayed Out? (Q90R sound bar)

[Marcus_Rivera]

Have you tried pressing and holding the gear icon on the remote for 15 seconds to reinitialize the soundbar? Not sure if it is the same function for your model.

[qoheleth.rms (Russ Smith)]

@JDRoberts

That used to be true in the past, but is no longer true with the release of the newest V3 app.

Since that app combined a number of Samsung‘s product lines, including their smart televisions and smart appliances, all into one app, they now no longer assume that customers have a hub or need a hub.

I was not aware that this had been changed. Thank you for clarifying that for me. I especially appreciate that you did so in an informative, respectful, and generally non-snarky way.

[cableghost (Scott)]

I always find the input from others in this community to be most beneficial; I just wanted to comment… You’re kind of a jerk.

[Amit_Nandlaskar]

Yes same issue here

[allendc1]

I had same problem, fixed by force stop the smarthings app, clear data, uninstall, find and install version 1.7.36-23 apk, added Q90R no problems, then updated to newest version everything works.

[insidertech (Anton)]

Newest app version is 1.7.43-22. Doesn’t help. Soundbar support page shows a firmware version of 1008.
SThings app shows a completely different number structure …not even remotely related. Samsung has ‘version’ issues when it comes to apps communicating with product databases. Fact !

[Scott_Easton]

Were you able to figure this out? I’m having issues trying to connect to Q90R.

Thanks

[insidertech (Anton)]

Samsung had me send my HW-Q90R to a service center in N.J. and they replaced both the WiFi module & the main board. When I got it back, it was @ firmware 1008 and SmartThings would finally apply the most recent update … 1010.5.