For the life of me, I can’t get the 916 to pair at all. Tried every method, including the exclusion. I’ve also tried it in the locked and unlocked position. Yet, no matter what, no success. While I have other devices that work just fine, the lock thing is by far the most troublesome. I have a Kwikset 910 that I’ve tried to pair, also to no success. And that’s why I got the 916, as I looked for something that perhaps was supported better.
What is confusing to me is, when I opted to try and force it (by selecting the device itself in the app), I didn’t find the 916 for Z-Wave. Instead it lists the 916 under ZigBee. So now I’m even more confused, besides the overall frustration. I’m about to return the 916 and completely forget about the lock part as something of a myth.
If anyone has suggestions, please please please do share. I did check the post that I thought was relating to what locks are supported by ST. But there was no list. Just discussion of this or that.