I have two kwikset (910) lock that I had connected/paired with ST (Hub V3), but I had to reset ST and could not remove the locks before now I can’t connect/pair these locks again.
I have tried to reset the locks (using the program button procedure and also the lock button procedure) but I don’t work.
Another help I need from you guys is that one of the locks I could connect but it did not work (lock/unlock) and I could not get any status from the lock, even it could connect/pair with ST - before the issue above) easily. I can operate it locally using my code on the lock, I’ve tried pairing sitting the lock besides the Hub
Hi, I’ve added a Monoprice 27481 to my z wave network but my lock still does not work.
I’ve called smartthings support they said my lock is blocked by a Vivint, so I have to call Kwikset for a replacement, I’ve called Kwikset and was told they cannot replace as I am not the one that bought this and they also told me to call Vivint and ask them to remove their software from the lock, I then called Vivint and, as I am not a Vivint customer, theis suggestion is to buy a new lock
Do you guys have any suggestion ?
My other question is, how can I ensure the Monoprice 27481 is acting as a repeater ? I have different sensors (works with Smartthings) they loose connection with my hub quite ofter (once or twice a day) these sensors are Visonic MCT-340 E door/window sensors