Kwikset connection without disassociation from Wink

[Fbrand (Fred)]

With Wink no longer working, I just got an Aeotec hub to use with SmartThings. Because Wink will not allow a connection to devices I have no way to disconnect the Kwikset locks from wink. I have tried a factory reset on the Kwikset locks, but I cannot connect it to the new hub. Is there any way to get around not being able to disconnect the locks from Wink? Thank you,

[jkp]

Start with this faq thread. It will show you how to exclude devices that were previously connected to wink and then allow you to pair them to ST

FAQ: How to migrate from Wink to SmartThings

This guide is a set of best practices, FAQ’s and getting started tips for folks who’re migrating from Wink to SmartThings. First of all, welcome to the SmartThings community. You can find a ton of resources on the community forum, the search is a powerful tool, tags and categories are generally well maintained. BEFORE GETTING STARTED If you have Z-Wave and ZigBee devices, you will need to exclude them from your Wink hub before you can pair with your SmartThings hub. While it’s possible to reset most devices or have the SmartThings hub exclude them for you, if any of the Z-Wave devices (especially locks) are using the Anti Theft command classes, you will not be able to use them unless the original controller (Wink) excludes them first. So just to be safe, exclude them from your Wink co…

[Fbrand (Fred)]

Thank you! That was very helpful and allowed me to connect to both locks. I am having an issue with one of the locks Kwikset 912 just being recognized as a z-wave device and not a lock, so there is no lock functionality. I will do some more reading for that.

Thank you,

[jkp]

You can login to IDE at https://graph.api.smartthings.com/ and go to My Locations section, click on your Location Name. Next go to My Devices, find your lock and click on the Name. This will bring up the details for the lock, choose Edit at the bottom. In the Device Type, it is a pull-down - locate and select z-wave lock and choose Save at the bottom of the screen. Go back to the ST app and open the lock and see if it works.

Note: IDE is part of the legacy platform. It is not known how much longer it will be around. Also, any time you see a device listed with Placeholder… do not edit them in IDE. Those are devices with Edge drivers and can’t be edited in IDE.

[Fbrand (Fred)]

Thank you for that. Now it shows as a lock but in the two status sections have a cloud with a line through it. Any help would be appreciated.

[Fbrand (Fred)]

The entire issue with connecting the lock was the hub was not close enough to the lock and there was interference. When I moved the hub close to the Kwikset lock it connected as normal with the App. Thank you all for your help!

[Marvin_Morris]

I had to first unpair the device in ST and than I was able to install all 3 of my KwikSet 910’s. I found a thread on moving from Wink and the first line of the instructions was first unpair the device in ST. Even if your wink hub is still up this works.