Hi guys,
I just bought a kwikset 913 and i added a z-wave plus to it. I also bought a Samsung SmartThings Hub STH-ETH-200.
I can easily add (or pair it) using SmartThings but I cannot control it. I get the following error message.
But it doesn’t respond (it doesn’t lock or unlock when I change the status of it on the app).
The lock itself is functional, it responds to the code when dialed manually on the keypad, etc.
I tried, deleting it, adding it again (many times); restarting the hub, factory restoring the hub and lock, etc.
Any idea on what could be causing this issue?
Thank you.
Hi @RBoy did you have a chance to look into this? And if so, any suggestions? Thank you
RBoy
(www.rboyapps.com - Making SmartThings Easy!)
9
I missed your last post. Yes that looks good, the pairing looks fine no issues there.
I would recommend trying to add a buffering device like a repeater between the lock and the hub. If you’re having issues with the zwave mesh dropping packets then this should resolve it.
You can also try the Enhanced Z-Wave Lock device handler for your lock which can give you more insight with your lock.
I just bought a light switch/repeater (Z-wave) to install between my hub and the door lock. I will let you know if it takes care of the problem.
I’m not quite familiar on how to “install” the app you mentioned but I will definitely look into it because everyday I have more things getting connected and/or automated in my house.
Thank you and I will keep you posted.
Hi @RBoy i just tried something different, I ran cables bringing my hub right to the middle of the room today, just 10 feet from the lock. Same thing.
And another weird thing was i just installed a iBlind device and it behaved the sane way. It connects, does its thing (calibration, etc) but then now it shows “this device is unavailable”. It worked for a few minutes thou.
Could the problem be the hub itself?
Any advise?
Thank you.
And put it in the room right next to the front door lock. I’ve had zero problems with it since then.
[EDIT] I was suspicious and checked your post again
I’m not sure about the new app, but I thought this functionality was removed from the old app. I had to create a piston in Webcore to lock/unlock the door. I’ll check again.
[EDIT] My bad. The ST classic app works. I guess it’s Alexa that won’t let you unlock the door.
Hi,
The hub is right in the middle of the room now (I found a loooong ethernet cable).
I disconnected the hub from my router, I then removed the batteries and waited 30 minutes. Tried again and same result
Frustration
@RBoy I Just installed the new device handler “universal enhanced z-wave lock” and I installed the Aeotec DSD37-ZWUS (im assuming it is buffer as well).
Remove the lock from the system and entered it again…
And… same thing
Any idea?
Thank you
RBoy
(www.rboyapps.com - Making SmartThings Easy!)
20
Looks like your lock is having trouble with the mesh. It’s not responding to the ST “pings” which is why it’s being reported offline. Try to reset the lock and check that the hub is 2x further away from the lock than the switch to it tries to connect to the switch first.