RBoy
(www.rboyapps.com - Making SmartThings Easy!)
July 10, 2019, 9:50pm
7
Unfortunately this is a known issue with the platform where unused custom DTH’s are not refreshed in the cache causing them to timeout while trying to pair a device. More details here:
While the topic title talks about locks , this issue affects any device which appears to pair but doesn’t complete pairing.
If you’re having trouble pairing your device and you’re using custom DTH’s see this FAQ:
Symptoms
When you try to pair a device using the ST app or the Classic ST app it may appear to pair successfully, i.e.: the device will provide feedback that it has paired. e.g.
Devices/locks flash green lights or other lights to indicate successful pairing
Device may successful sounds/beeps
But the ST mobile app won’t show any new devices, it’ll continue saying Looking for devices
There are no new devices showing up in the IDE under My Devices
You are able to successfully manually exclude the device using the General Exclusion process
Cause
This is caused by custom DTH’s …