So I’m an original Konnected board and add-on user with the non cloud version which has worked just fine; I just built 3 rentals and decided to go for the Pro board a go.
After it not getting an IP on LAN, I tried to setup on wifi, got an IP but it couldn’t find the device, I decided to flash it with latest firmware, nothing but issues and support was useless, asked stupid questions over and over to answers I had given, such as what board I was using, that I wasn’t using a pro firmware, when I had clearly shown it was a pro and it kept getting stuck at 88%; anyways, I finally got it connected by clearing the memory before flash, a toggle I had not seen at first 5 flashes.
Second issue I had, I used zone 1-4 for testing, once I was happy, I deleted the zones and moved them to zone 8-12 as I wanted to use DHT’s on the lower zones. Every time it connected to ST, it would import the old deleted zones too. I disconnected from cloud, disconnected from ST, did a factory reset of the device, tried everything, so I thought. I added zones 1-4 back, and deleted them again and sync’d and finally I was presented with the zones 8-12 in ST like I wanted.
Nearly 2 days of this. Now I have setup a siren and alarm on ALARM1 and a buzzer on zone 6.
ST sees the devices but they are ‘offline’ and cannot turn them on. I know the devices work, because I can activate them in the cloud app by setting the “Activation 0/Low” and then they stay on, but at least I know they work.
I have deleted everything, factory reset and tried just about everything I can think of. I did notice that on signup to cloud I was presented which region I wanted, initially I selected Asia Pacific, but later changed it to North America as that’s where my Smartthings account is linked to. Thinking this was a possible cause of the issue, I deleted/factory reset, setup everything again and still I get one way comms to Konnected.
Konnected → ST works fine and I get motion and open close events and DHT temp/hum
ST → Konnected will not work, I cant activate a siren, a strobe or a buzzer.
@heythisisnate , I hope you still read this board and can possibly help as I want to buy a few more for the other properties, but after wasting two days in time, plus the cost of the Pro, I’m wondering if I should have just got a professional to install a normal system with a wifi module, probably would have been cheaper; but I’ve wasted this time now, so hopefully someone can help.