Konnected devices not available to ActionTiles and WebCoRE

Devices & Integrations
#1

I received, and installed, the new version of Konnected Alarm Panel 2 and Alarm Panel Interface. The new install procedure uses the Konnected cloud to interface to SmartThings. I was able to program all the zones (11 zones total, and a Key Switch and they are all available in SmartThings. However these devices are not available to ActionTiles and WebCoRE, which is the main reason I went with Konnected. I am almost sure it is because the Device Handler is not built correctly.

If I click on any of the devices in SmartThings and then go to Settings for the device, I get this:

Screenshot_20200329-104838_SmartThings
Screenshot_20200329-104838_SmartThings1080Ă—2220 115 KB

If I go into IDE and look at the properties for the Device I get this:

Capture
Capture679Ă—642 35.1 KB

The Device type is “placeholder”.

I am reaching out to Konnected, but thought I would also post here to see if anyone has any ideas on how to fix this.

#2

You may want to use the new SmartThings app instead of the Classic app. On my integrations using the cloud-to-cloud integrations, I can not see the settings page in the Classic app but can in the new app.

Placeholder is the correct type you will see for all new could-to-cloud integrations from the new app.

As for webcore, in settings > available devices > available devices > look under select devices by capability and group 1-3

I can not answer on ActionTiles.

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#3

I cannot speak to the cloud-to-cloud. But once you get your devices showing up correctly in ST “devices”, then you can add them to the ActionTiles app within ST just like you do with webcore.

#4

Thanks @jkp, @Pantheon. I followed the advise of jkp and I was able to add the devices to WebCoRE. Then when I searched around on ActionTiles, I was able to find the devices. They were not in the main section, but I was able to find them. Problem solved.

#5

Did anyone get their native motion detectors (from adt) to show up in webCoRE. It shows up in smartthings correctly. All of my other alarm components do surface to webCoRE

#6

Look in settings > available devices > available devices > select devices by capability > capability group 1-3

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#7

Thanks - got it. Just switched over the the Konnected cloud platform— so far so good. I did have to manually update firmware on each of my modules first. But the response time somehow seems quicker.

#8

@jkp, are you sure about this? All of my devices are offline. I don’t need to change the device type to Konnected?