Strange. I just got told that they know it works, that they did it for others, but that they wont do it anymore while they look for a fix. I replied as you would expect with that kind of response.
From their email:
"Thank you for reaching back to us.
We apologize for the inconvenience.
We are aware of the issue that you are reporting. We did process some requests and changed the firmware version for some of the users, however, our development team has stopped doing so. The reason is that we don’t know if this is a permanent fix. They are rather working on finding a general fix for all users."