I recently bought a second August Smart Lock Pro (without a connect). My first Pro has the connect. I’m trying to connect to my Smartthings hub via Z-wave, but every time I go through the installation process, my app freezes at 80%. The lock says it’s connected to my Smartthings hub, but the hub can’t install the software to make it work. Any suggestions on how to remedy the situation? Thanks!
I had this issue the other day too!
I ended up force removing the z-wave connection from the lock, despite its warnings. Then I pulled out a second phone with the ST newApp and used that to put the hub in learn mode while my original phone set up the lock’s z-wave again. Worked flawlessly, it was just a hassle.
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I would also recommend checking if the August Lock has the most up to date firmware. I’ve had trouble with their older versions in the past.
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also try deleting any custom dth for it if you have one.
That did the trick, thank you!
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You’re welcome! I’m glad it worked!
I know their support is generally unhelpful. If your doorsense ever stops working but the app thinks that it is, come on back to me haha