It's an emergency! I have to get out of bed to turn off the light!


(Melissa) #1

When we were painting everything got unplugged (router, Smartthings hub, etc). Now that everything’s plugged in again and the routers online again I can’t control any of my smart devices. The light on the front of the hub is lit up solid red. When I open the app it shows the hub as being offline. What’s wrong with the hub? Now I have to get out of bed to turn the light off! It’s an emergency!!

(Mark Whipp) #2

Try taking the batteries out of the hub (I leave mine out) and unplug for 15 min and plug back in.

Light status:

If it still doesn’t work open a support ticket through the app or email

(Melissa) #3

I had no idea it had batteries. I don’t remember putting batteries in it when I got it. It fixed it right up! Thanks!