V2 Hub went offline today and will not return


(Ron) #1

My Hub went offline today. When I got home I had a green flashing light. So I unplugged (I don’t use batteries since no offline devices) and plugged back in… Nothing, hub still inactive.

When I first plug in it displays a red light then no lights at all.

I can ping the hub and it reports that it was reached. (NOTE: Just noticed the ping says 45169 seconds ago so that’s over 12hrs, guess it isn’t really pinging it but rather reporting LAST PING)

Not sure what to do next.


#2

I’m sure that’s frustrating!

The best thing to do is just to contact Support@smartthings.com They’ll be able to look at some things from their side that we don’t have access to. I hope they find a fix for you soon.

I imagine you already looked at this, but just in case:


(Ron) #3

Got it back online. Turns out the network cable was lose on the network switch (broken toggle).

Found this thread which made me check that. I would have expected some light status if network not connecting like flashing blue but apparently that is not working. So red and then dark means no network connection.