Aloha, I’m new to the site so I hope that I’m posting this to the correct area.
TV Model “The Frame 50”
Model Number : QNL50S03AAF Manufactured July 2021
Smart Things IOS Version 1.7.47.36
I own a The Frame 50 TV and have partially lost the capability to use the remote to enter the PIN when trying to reset the TV. Thus far I’ve reset the remote, bought a new remote and also put new batteries in it. I also downloaded the Smart Things APP to my phone and I’m able to use Bluetooth to connect to the TV but it only allows me to play music on the TV, If I try to do anything else I’m unable to control the number pad either on the remote or app.
Siince I need the PIN to reset the TV I can’t. Yes I’ve fully reset the TV by unplugging it from power and using the power drain method at no avail, as mentioned I can’t use the number pad option either on the remote or on the Smart Things APP.
I’ve also connected an extended microsoft keyboard to the USB port and followed instructions about how to activate it using the Windows + ESC key or the CTRL + ESC keys but the TV does not seem to recognize the KB. Also, I’ve connected a Bluetooth Keyboard but it does not allow me to use the numbers at all.
At this point I’m at a loss and I am hoping someone can shed some light on how to be able to change or input the PIN into the TV so I can reset it. Its like someone changed the security and I’m unable to use any of the number pads on any device.
Mahalo
EM