On my IPhone, the SmartThings app TV remote control used to work well, but now I can’t use the tactile area (see pic). All others buttons work. Any idea what is going on?
Ditto, iPhone and updated to the latest iOS and ST app yesterday (iOS 13.4.1, ST 1.6.47)
Hey @ArianeArs, @zAlien, and @Briohny.
Thank you all for reaching out for assistance with your concerns, I had escalated this concern for you and requested a solution.
Sorry for the issue you are having using the Smart TV Remote Control, We are aware of the issues with the touch and number pad and a fix is being released to address the IOS issues (Android users are unaffected). I’d highly recommend continuing to check for updates and update when the fix has been released.
I hope this finds you all well!
^SamsungZell
I have started having a similar problem: using the touch pad brings up a reticule that can be dragged around the screen, but which cannot click on any on-screen items. Has a fix for touch pad issues been implemented?
Was this ever resolved? I just bought a new Samsung tv and have this same issue with the smart things remote trackpad. Makes the app unusable! Thanks
Don’t think so. I can’t use any of the buttons of the app…so it’sa bit worse…
I upgraded the app today but still the issue exists. Either switch to Android or forget about this app.
The fact that this hasn’t been resolved and has been a year long issue is pretty infuriating. It renders the app completely useless. Being able to use the smart phone app with your expensive tv should be a priority. We have had to purchase multiple remotes now because the app is garbage. Please make it a priority and fix the issue Samsung.
I’ve been feeling this frustration for two months. The trackpad makes it useless
So, it actually works. But certain apps, like Hulu, are a nightmare to use. You have to double click, and hold down on the 2nd click and press hard. Disney+ is basic and lets you just click and go. It’s stupid. It needs to be a click, one click… on all apps. Not just some.
I have the same issue. The work-around is close the SmartThings app and relaunch it. The 4-D touchpad will work for the first few seconds when you re-open the app, giving you just enough time to select your show.
April 2022 the pad still doesn’t work crazy they won’t do anything about this
Hi, interestingly I can see this user interface of control (screenshot in first posting) only in very rare moments. Most of the time there are 4 different screens available (4D-Pad, CH, 123, Options) which are inefficient.
What can be done to get the combined UI like above?
BTW I have an Android phone.
In ST App have a look under menu, labs. There are Bluetooth keyboard, TV quick control and universal remote control. For Sony Bravia TV users there is
Hm, no “Lab” here in the app, should it be directly under the hamburger menu (right bottom) or later on in the preferences?
BTW I’ve a Samsung TV and splitting the functions of the remote into 4 different pages makes controling the TV quite complicate.
3 line Menu at the bottom of the screen.
Still having issues when using the SmartThings remote control for our brand new Samsung TV using my Samsung phone. When using the CH(annel) tab at the bottom, I can only page the guide, I can’t move line by line to select the show that we want to watch. To do that, I have to switch to the 4D-pad. There I can go line by line to select the show, but then I can’t page the guide from that screen. It is a pain to have to switch between screens to find AND select the show that I want to see. It would be nice if we could do what we needed to select a show from a single screen and not have to switch back and forth.
How do i manage to right- click using this “remote” app?