Issue with Lutron Caseta - stale status

Devices & Integrations
1

I have connected Lutron Caseta to Smartthings.

One thing I found is if I turned on the wall switches physically, Smartthings is not aware of the status right away. Sometimes the delay is 2-3 seconds, but more often it takes 10-20 mins or longer!!

It is a problem as I rely on the switch status for some of my automation routine.

The status in the Lutron app is always up to date. So it seems like it is only a Smartthings integration issue.

Has anyone run into similar problem? Any suggestion on how to fix it?

2

Have you tried rebooting everything - lutron bridge, SmartThings hub and router?

3

I have a large number of Caseta switches and dimmers and don’t experience this problem with Smartthings. I can use the physical switch and it shows up in Smartthings within a second.

I would try rebooting both hubs and see if that helps. And then try deleting the Lutron smart app and reinstalling in Smartthings.

4

Thanks. Tried unplugged and reboot everything. And re-authorize Lutron to Smartthings. Didn’t work.

When I got the system a year ago. Things seems to work perfectly, but it got into this issue about 4-5 mos back. Seems like a few other folks on Reddit also see similar issues.

The only thing I haven’t tried is to reset SmartThings and restart from factory default. I am trying to avoid it as much as possible given number of devices that I need to reconfigure.

5

I had something similar where it would show the correct status of he light for a second and then revert back to the status it was at just a minute before. Could never find out what was causing it. Finally moved over to the Pro hub and haven’t had any problem since.

6

I take back my previous comments. This week I’ve been having trouble with some Webcore pistons not firing and traced it back to the same issue but it isn’t just Lutron devices. If I manually turn off my Caseta switches using the physical switch, or any of my aleviton WiFi switches using the physical switch they don’t update in ST for a few minutes. From what I can tell it appears to be anything with a cloud connection to ST and it just started a few days ago for me.

7

Thanks everyone - seems like I am not the only one running into this issue. A few other folks at Reddit also complained about this as well.

See thread: https://www.reddit.com/r/SmartThings/comments/9r6slf/delayed_lutron_status/?st=JNY207EP&sh=094c97c5

Anyone from Smartthings can help?

8

Same issue here…there is a delay in the status when I physically turn on/off the switch. If I use Alexa, the status updates immediately in ST.

9

Same issue here, it’s driving me mad. Ive had this issue on and off for over a year. About to dump Smartthings all together.

10

I got in touch with Smartthings support team. However the answer I got was this is a known issue and extremely rare, they don’t know how to fix it. :frowning:

11

Same issue here. It’s really messing with my webcore pistons… lights are turning on on their own 10 minutes after we shut the lights off because ST is only processing the initial “on” event. My wife is less than pleased.

I’ve been losing my mind trying to parse the webcore logs until I decided to just look at the devices in ST… lo and behold they’re behind.

12

How did you integrate the Lutron Caseta into ST. Can you do it with out the Lutron Hub. The switch is currently paired with a Wink hub which I am try to work my way out of. thanks

13

I too am having these issues. Its very frustrating. It was fixed for a couple days and back to broken for almost a week now.

14

@Lars @ady624 @vlad @nastevens @Kianoosh_Karami @Brad_ST @beckje01 @rappleg Do you know anything about this? Is @SmartThings aware of this issue or if there is a fix being worked on?

1 Like
15

@Jim @dckirker @ekenheim @jody.albritton @posborne @tpmanley @Lutron @duncan @Zach_Varberg

16

I guess bulk tagging might get some result … but, … why not call Support?

If Support isn’t helping, then… well, Samsung has bigger issues than just one bug.

1 Like
18

I sent an email to support, but they said it’s extremely rare situation, and they can’t identity the reason and fix it. And just asked me to reset the integration, but clearly it didn’t help.

I don’t know how “rare” it is. I encourage all of you who face this issue to file a ticket, hope it may help @SmartThings to re-calibrate on the rarity.

2 Likes
19

I have called support before and they said they aren’t aware of any issues and just blew it off.

20

I just opened a ticket with support. I am sad to see that none of the ST staff that were tagged even acknowledged the post… Maybe soon… I will continue to look into the ongoing issue.

21

Are you still seeing this behavior? We flagged the issue for Lutron and received confirmation today that the issue should be resolved.