That device is on the official “works with SmartThings“ list as of this writing, so what support told you was incorrect if that’s what they actually said.
The first generation iris smart plugs do not work with smartthings, but that’s not the one you have.
Did you give the support person the model number, IL031?
I would get back to them and point out that the device is on the official compatibility list.
( make sure that any of your other plugs have that same model number, though. Iris had several different smart plugs over the years.)
Thanks for that info! All of my plugs are the same model. It’s like no one wants to help me on the support line and just all of a sudden the plugs are having issues. Someone in support told me to buy the new WiFi hub which comes with 3 units and that the 3-hub kit will fix my problem, but I’m actually having this issue as close as 5 feet from my current hub…so I’m not sure that’s the answer.
It’s unlikely that the three hub kit would have anything to do with a zigbee plug dropping off line.
Login to https://account.smartthings.com and see what the status of your offline devices are marked as there and report back.
Are any of your iL03 plugs working currently? Did anything change in the environment (moved your hub, added other devices, etc) between when you added the first one that was working and the others?
See attached! Export|690x338
Actually, it seems like ALL zigbee devices are offline
Brad - the hub has been in the same spot since day one, but the other day I tried moving it in hopes of the issue going away. No change! What’s wild is that devices in the very same room as the hub aren’t even responding.
Is your hub in an environment with a lot of radio interference? If no devices are working at all, that points to either an issue with the hub itself or the environment.