mlchelp
January 8, 2024, 7:40pm
3
I had the same issue in October with a few of the Gen 3 IL07’s but I also think one of them was the 3326-L also. I tried everything and finally took JKP’s advice and called support. As soon as the support guy told me to try again, it started working.
I have an issue with an Iris IL07 motion sensor that has worked flawlessly for the past 4 years. I had an issue with it after the update to 50.10. It went offline and I tried removing it and factory resetting it and pairing it again. Device shows it paired but scan nearby says no devices found and the device doesn’t show in any room or in the ST advanced webpage.
I have 3 V3 hubs in my smart home setup. Zigbee hub (original), Zwave hub (added last year) and integration hub (added last year) All 3 are at 50.10. All Zigbee device are on hub 1, all Zwave devices are on hub 2 and all third-party integrations and virtual devices are on hub 3. I have narrowed this problem down to hub 1, Zigbee. It seems to me that even though I removed the device from hub 1, its still in memory or something.
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