Since the recent new ST app update every time I open the Automations it opens and if I don’t touch anything its fine. As soon as I try to scroll down it crashes and ST app goes away. All other is fine but this happens every time. Tried uninstall and reinstall. Works ok in my iPad. Anyone seeing this?
That must be frustrating - it’s working ok for me here. (iPhone XS running 13.3.1).
iPhone 8 13.3.1
There was another user reporting crashes with Automations on their iPhone a couple of days ago. If you haven’t already, report it to ST support
Yep thanks I did open support case too. Glad to hear others seeing it too.
Same here, since latest app update cannot get into automations at all without the app crashing. Reinstalling app does not fix it.
It seems to be fixed now. Restarting/reinstalling/logging-out-in didn’t fix it so i left it alone for a few days. Now everything works.
I had the same problem where the iphone app crashes when I try to access the list of automation.
I have a support case open and they are working on it.
Has this been resolved? I have an open ticket for the same and was just told that this is a known issue with no estimate of when it will be resolved.
Have you tried uninstalling the app and performing a clean install?
I’ve tried everything as I have had several discussions with the ST support team. Issue has been elevated to another team, which is how I discovered that this is a known issue for the app. App was working perfectly until Sunday and still works fine except for when I access Automations. Then the app immediately crashes.
Any malware or adware blockers on your network such as AdGuard?
nothing. iphone is running same way / apps when i installed ST app. it just started crashing sunday when i access automations.
I’ve had at least two support cases open on this issue. Told me gonna be fixed in next release (last update now) but still same. Still waiting. Only happens on iPhone not iPad. Only happens when open then scroll in automations.