I added my iphone to the ST app to use the presence function but every single time I go to the app and select the iphone to set triggers the app crashes.
I have tried a 100 times and a 100 times crashed, plus the presence feature doesnt update wether if the phone is at home or not.
Does anybody else is having this issue?
I had a similar problem with iPhone 6. Go to iOS settings then to ST app and set location to always. If that doesn’t work, then go to http://graph.api.smartthings.com/
Log in, go to devices, select your phone from list then delete it. Then try to add your iPhone again in the ST app. After I did these things it worked fine for me, hopefully it works for you.
I had the same isse this past week. Same solution as previously described, except Help Desk had me delete the app from my phone and then reinstall.
Help Desk Solution, which worked -
1.) Log into https://graph.api.smartthings.com/device/list and deleted my Iphone
2.) Deleted Smart Things app from my Iphone
3.) Downloaded and reinstalled Smart Things app to my Iphone
4.) Added back my Iphone as presence sensor.
Thanks for the answer.
One question. In the smartthings app does the Location service must be always “On” or can be “while using the app”. I’m asking this because of cell phone battery drainge will be faster.
Sounds like the help desk solution above works, so changing the location settings isn’t necessary.
This one worked for me. I had to remove the app first - seems obvious now.