IOS 13.3 Unable to complete installation

[davidpj (David Peregrine-Jones)]

Is the IOS 13.3 interface working?

[jkp]

More details please? Which app are you trying to install…the SmartThings Classic or the new SmartThings app? Can you post a screenshot of the error?

[JDRoberts]

Installation of the smartthings mobile app itself, or installation of a smartapp or installation of a specific home automation device?

If it’s a specific device, the first rule of home automation applies: “ The model number matters.“

So in any case, we need more details in order to help.

[davidpj (David Peregrine-Jones)]

I was trying to install Classic in my iPhone.
I later installed

[davidpj (David Peregrine-Jones)]

I later successfully installed the SmartThings app on my iPad under IOS 12.8

It seems, however, that my Samsung TV
UE40KUB6000K
is not supported.

Is there an alternative app to SmartThing?

[JDRoberts]

The classic app doesn’t support televisions, you need the newer app.

FAQ: how to tell which version of the SmartThings mobile app that you have

In 2018, there were two available versions of the mobile app. The classic was discontinued in December 2020, even though it still has some features that the newer app does not have. It’s easy to tell the difference: they had different logos. [image] If you were directed to this FAQ so that you could figure out which version of the mobile app a forum post was referring to this is as far as you need to read. The remainder is more for experienced members of the forum and covers how we as a community are dealing with the ever-changing terminology the platform has presented. But feel free to skip it if you’re not interested in that kind of thing. Jargon and History Note that the name of the 2018 app changed multiple times since it was first released. As of July 2019 …