sidjohn1
July 25, 2015, 4:12pm
2
This may help you find the right logs to see what’s going on. Obviously your internet is working or you couldn’t post this… right? Though you may want to reboot your router and hub just be on the safe side. Other than than that shoot an email to support@smartthings.com
Logs and SmartThings:
https://graph.api.smartthings.com : This is the first place to go when SmartThings are not acting right. This is also the developer site, even if you’re not geek this is an excellent resource to check logs and forcibly delete smart apps and devices.
Live Logging:
https://graph.api.smartthings.com > Live Logging
This is where real time logs can be found. If you are having problems paring new devices or debugging code, this is a great place to start.
Hub logs:
https://graph.api.smartthings.com > My Hubs > List Events > From Hub
Great place to see hub connectivity all PING’s (I’m Alive) and hub disconnect/reconnect messages can easily be seen here. These entries are historical up to 7 days
Device logs:
https://graph.api.smartthings.com > My Devices > (Choose a de…