Hue Bridge problems

What the hell is going on with HUE in the ST app my hue hub is showing online/offline every 5 mins is this normal ???

f5660394-5b49-4ced-b56a-694c27c6dec8 09:19:10: error groovy.lang.MissingPropertyException: No such property: name for class: java.lang.String
f5660394-5b49-4ced-b56a-694c27c6dec8 09:19:10: debug Hue Hub is back Online
f5660394-5b49-4ced-b56a-694c27c6dec8 09:19:10: debug checkBridgeStatus()
f5660394-5b49-4ced-b56a-694c27c6dec8 09:19:10: debug allHueDevices: [Understairs, Garage, Garage 2]
f5660394-5b49-4ced-b56a-694c27c6dec8 09:19:10: debug pollResponseHandler()
f5660394-5b49-4ced-b56a-694c27c6dec8 09:19:10: warn super_connect_warn Hue Bridge Hue Hub is Offline
f5660394-5b49-4ced-b56a-694c27c6dec8 09:19:10: debug checkBridgeStatus()
f5660394-5b49-4ced-b56a-694c27c6dec8 09:19:10: debug poll()
f5660394-5b49-4ced-b56a-694c27c6dec8 09:14:10: error groovy.lang.MissingPropertyException: No such property: name for class: java.lang.String
f5660394-5b49-4ced-b56a-694c27c6dec8 09:14:10: debug Hue Hub is back Online
f5660394-5b49-4ced-b56a-694c27c6dec8 09:14:10: debug checkBridgeStatus()
f5660394-5b49-4ced-b56a-694c27c6dec8 09:14:10: debug allHueDevices: [Understairs, Garage, Garage 2]
f5660394-5b49-4ced-b56a-694c27c6dec8 09:14:10: debug pollResponseHandler()
f5660394-5b49-4ced-b56a-694c27c6dec8 09:14:10: warn super_connect_warn Hue Bridge Hue Hub is Offline
f5660394-5b49-4ced-b56a-694c27c6dec8 09:14:10: debug checkBridgeStatus()
f5660394-5b49-4ced-b56a-694c27c6dec8 09:14:10: debug poll()
f5660394-5b49-4ced-b56a-694c27c6dec8 09:09:10: error groovy.lang.MissingPropertyException: No such property: name for class: java.lang.String
f5660394-5b49-4ced-b56a-694c27c6dec8 09:09:10: debug Hue Hub is back Online
f5660394-5b49-4ced-b56a-694c27c6dec8 09:09:10: debug checkBridgeStatus()
f5660394-5b49-4ced-b56a-694c27c6dec8 09:09:10: debug allHueDevices: [Understairs, Garage, Garage 2]
f5660394-5b49-4ced-b56a-694c27c6dec8 09:09:10: debug pollResponseHandler()
f5660394-5b49-4ced-b56a-694c27c6dec8 09:09:10: warn super_connect_warn Hue Bridge Hue Hub is Offline
f5660394-5b49-4ced-b56a-694c27c6dec8 09:09:10: debug checkBridgeStatus()
f5660394-5b49-4ced-b56a-694c27c6dec8 09:09:10: debug poll()

No… not normal.

It wouldn’t be impossible the Hue Hub to be having a hardware issue on some network issue?

  • Does the Hue App have any trouble controlling your lights?

  • You can “uninstall” the Hue Hub SmartApp … but when you reinstall it, your bulbs may have new Device IDs and thus any Automations, connections to IFTTT, ActionTiles, etc., would have to be rebuilt.

  • There’s direct login LAN login to the Hue Hub (via browser), but I’m unaware if it gives any useful logging. Worth Googling for it though! Do you know your Hue Bridge LAN address? Browse to http://addressmeh I just checked… you’ll get an information page, but no logs at that address. You may need a tool, but start with the Hue App.

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I renamed your post title from Hue Hub Problems to Hue Bridge Problems to keep @JDRoberts from going crazy :grin:

After you have validated that your Hue Bridge is online and your Hue lights are working from the Hue App, then look at rebooting your SmartThings hub.

Troubleshoot one thing at a time. It makes resolving easier. Before you delete anything (if you have a lot of Routines, scenes or other integrations with your lights), and you can’t fix it, go to support before you make things worse.

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