I can use some help. My v2 Hub is showing offline when i go into the app on my phone. None of my notifications or things are working. I can access the hub through the IDE and even send a reboot and ping it. Any ideas?
No idea, mine just went down at 12:45 cst.
Mine is showing as down as well. Status page is showing everything is ok?
The status page is always ok. I think those statuses are actually for that page…n and not anything else lol
Yeah mine is down too.
This is probably not a good sign… But it is on par with the rest of my day.
Mine is done also. It went down about an 1 hour ago… and is still down.
Status page is now showing Degraded Performance in North America:
Support said to recycle the power
Is up and running now.
What did you do to fix it?
Reboot taking batteries off (v2)
Power cycle (with battery pull) brought my hub online but commands to switch lights are still not being executed. Z Wave button controllers are sending events, so ST is online and responding to Z Wave events. I can control Hue-connected lights, but on/off commands sent to ZigBee or Z-Wave lights and switches don’t appear to be doing anything.
Offline all day so far
Status updated as resolved and a power cycle required:
It looks like they are having problems again today. I had problems on the 9th and 11th as reported on the status page (as well as other days that went unreported). Today, I have been offline for at least an hour. I’m on home Wi-Fi. I rebooted it, and it reported that it is “now active and receiving an update.” It is still offline 20m later.