oh wow!!! low balling like that it sounds like they are trying to settle upfront before there is a class action lawsuit. this needs much more attention like say on reddit.
Or calling your local news station’s consumer action line.
Less than three years ago I spent $700 on ADT Smarthings hub and accessories and now it is a brick? I filled out their refund request and it is estimated a $256.62 refund. The devices I have work perfectly fine for my needs as a standalone device, no cloud connectivity should be required. At the very Samsung should release a firmware update that allows this device to work locally! Just because Samsung is disinterested or supporting the old version is no longer profitable to them doesn’t mean they should be able to brick the device. What happens to the $2,000 Samsung TV I bought three years ago? Will Samsung one day decide to brick that as well? I have seen this happen too many times; legislation needs to be done to prevent manufactures bricking devices that are otherwise operational. I will be filing a complaint with the BBB and hope others do as well. Manufactures will continue to do this as long as they can get away with it.
Yep that is why i wanted to get it in. You can’t do over 300 and i paid 399 for my panel. It is like they forgot where the price of the panel started at. I put in 300 since that was the max. I entered i have 18 door/window sensors, 3 motion sensors, and 5 water leak sensors. Estimated value is 364. It will be interesting to see what this come back as.
I totally agree with you @Pacerfan9. This speaks allot to a trend that i have been seeing over the last few years. The belief we as individuals own anything seems to be fading or being fought against. It is about making it more like we pay for the privilege to use it until the company we get a product from decides they want to make us get something new. This is a dangerous road we are going down as a society.
I filled up the form and got a call next day. I was in a meeting so can’t pick up the phone. The lady said I need to provide receipt for my sensors and said would call me back the next day. Well, today is the 3rd day and still no call…
Keep in mind that out of all the ADT branded sensors, the ADT water leak sensor is the only sensor that will work with the regular smartthings hubs v2 and v3 (ST & aeotec).
They are currently selling used on ebay for around $25+.
Honestly i just want to see what they offer at this point. It is also interesting to hear what the above person said about needing reciepts for the rest of the accessories we have. Simply put the form doesn’t go up to the original cost of the panel and it provides no accommodations for accessories. I was going to attach all of my reciepts and it won’t let you attach more then one reciept.
The form needs a major revision.
Did anyone notice that Samsung sent out our emails on 3/1 and then had a big press event announcing info about new products on 3/2? 
1 ADT Starter Kit + Door Sensor + Key Chain @ ~$500 later I now need to figure out how I should spend my estimated $0.00 refund amount. Maybe start with not purchasing additional Samsung products in the future.
my form submission gave:
Your request has been submitted.
Your ticket number is 4XXXXXXXXX and your expected refund amount is
$869.79
Refund amount subject to change, without notification based on product return inspection.
From other’s reply guess this is a pipe dream. I already filled a complain w/ BBB, I hope everyone else does also. If they see their BBB rating drop they may take action.
If anyone hears of a class action lawsuit please post.
I must have missed this. Link?
I think this must be their ‘Unbox & Discover 2021’ online event (https://www.youtube.com/watch?v=edX8kZcE4p8). Includes a TV you can rotate to match your phone’s orientation when mirroring your screen. Who knew there was a market for such a thing?
I think this appeals to the younger generation, who have had their phones in that orientation the majority of the time.
plus it helps with full-body selfies…
Congrats! I haven’t received a phone call yet.
How do you send in the receipt? I got called and the lady said she would call me back but never have the follow-up call.
Do you call them? What is the number to call to follow up? I am no way to contact them…
Thanks! I been waiting for them to call back.
Done with Smartthings and Samsung. Never again going to purchase any product from them or recommend to any one. Cancelled my order I placed for Samsung QLED 82 inch. from sams. I planning to move to Ring Alarm.
So… I didn’t receive the email with the Aeotec discount code (checked spam). I purchased my ST hub back in 2015. Guess I’m just out of luck? Or Hubitat?
I didn’t get the email with the discount code either. Yes, I check spam too. I’ve tried support@smartthings.com 3 different times and am given a response for a completely different unrelated question or I am ignored altogether. I actually have both Nvidia Link and a V1 hub, but nothing.