Since being forced to use the new app (never had this problem on the old one), the Android app always shows the Hub as being offline. However, everything works just fine. No matter what I do to try to get the hub to show online, nothing changes.
It has been in a room. Further investigation shows even odder behavior. The header at the top of the app says it is offline, and clicking on it shows the offline details. However, scrolling down to the room it is assigned to shows the same hub online. This app is crap.
I have literally the same issue as you except I’m iOS. I’ve rebooted it a few times to no avail. My home assistant integration is still working fine with it so likely an issue between the app and their apis. Very frustrating.
Same issue for 2 days. iOS app, V1 Hub, Echo devices. The following steps from Smartthings customer service helped me. Probably they have fixed the issue for some.
Uninstall and reinstall the SmartThings app
Disconnect the power and ethernet cables from the Hub
Wait at least 30 seconds
Reconnect the power and ethernet cables
When the Hub is back online, its LED will turn solid green
I’ve been having this issue for a few days now. My Zwave buttons and sensors and lights are working, but not the app. Also Alexa integration has stopped working.
The app and Google integration is still not working. I have a V1 hub and have done this process multiple times. The automations still work, motion sensors turn on lights etc.
API reboot worked like a charm (300 miles away). Why don’t they just send a reboot to all V1 hubs? Now if the new app would load up and show status in less than 40 seconds it might be usable again.
Thanks for the IDE idea. Problem is, I went in there and had two locations. Got rid of the one with no hub, but I show 2 hubs on my account in the app, but not on the IDE. One is the active, one is the inactive creating the flag on the app. Only the active shows on the app. When I try to delete the inactive hub, I get an error mesaage