Hub Inactive - Support is Worthless

[Brad_ST (Brad)]

You should be mostly sorted out now. You were having an issue similar to this user:

No Hub In Your Current Location (New App)

Slightly different issue, but similar lack of useful help from support. I use a 2015 v2 hub and almost 100% use webcore and smartapps to run the 40 ish devices. I migrated to a Samsung account a long time ago and continued to use the classic app with zero issues. Now all of a sudden my devices have disappeared, and a blank location was added. My smartapps continue to work, and my hub appears fine in the IDE, but I am unable to delete the blank new location. Have tried all of the tricks to set default to “false” before deleting but nothing will work. Keep getting a error message when trying to delete from the IDE… Support has been asking all basic questions without grasping the issue, and I am stuck with an angry family because settings have to be adjusted and I have no way to easily acce…

Your situation was further complicated though due to region discrepancies.