Hub freezes during registration at 52%

Cannot connect Hub. When I go to connect it freezes during registration at 52%. I have reset the network 3 times. I am using an apple phone. Any suggestions?

Which hub are you trying to connect?

Smart things WiFi
Model ET-WV525

You may want to contact ST support:

scroll down on the page to find email and phone. Phone is generally the quickest method if you are in a region where it is available.

Thanks. Will do tomorrow