Cannot register hub (et wv531) to smartthings

Devices & Integrations
1

I’ve reset my Samsung Connect Home Pro (ET-WV531) hub, but I’m unable to successfully re-register it with the SmartThings app.

I’ve tried registering using my Wi-Fi, my friend’s Wi-Fi, and even my cellular data, but the registration always fails.

What troubleshooting steps can I take, or is there something I might be missing?

3

First recommendation would be to reach out to ST Support through the app by tapping on Menu and selecting Contact us.

tagging @nayelyz @Itati

4

Hi @zbuina

Could you provide more details about the issue?

  • Is there any error message displayed on the device or in the app?

Could you provide support access to your account, please?

  1. Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM.
  2. Enable support access to your account:
  1. Go to the SmartThings Web (my.smartthings.com)
  2. Log in to your Samsung Account
  3. Select Menu (⋮) and choose Settings
  4. Toggle on Account Data Access
  5. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.

Thanks!

5

I have enabled Account Data Access and set the time.
Do I need to re-register the hub?

My email is the same for both this forum and my SmartThings account.

6

The error message displayed on iOS devices is as follows:

IMG_0730
IMG_07301284×2778 133 KB

it always stuck at 52%

On Android, the error message is:

1e0152d1-21a0-4416-9adb-18325a89f5d6
1e0152d1-21a0-4416-9adb-18325a89f5d6540×1200 22.1 KB

it always stuck at 69%

7

On iOS, the SmartThings app always gets stuck on the error reporting screen.

There’s no button to send the report, dismiss it, or navigate to another screen within the app.

Picsew_20250129082551
Picsew_20250129082551888×2242 131 KB

8

The exact same thing happened to me. I worked patiently with ST online support for more than 6 months while they cycled me through the same process countless times on iOS, IpadOS, and Android all the while “escalating” to higher tier support (that never did respond). Finally they requested a series of documents to return or replace the hub back to them. Today I received an email stating that I have to return the device where I purchased it, more than 6 months later after being patient and supportive of their process. No retail outlet will accept a return after 6 months. I am stuck with 2 Connect Home Pro Hubs that Samsung Support cannot solution beyond the errors you listed above and cannot get replaced. The most disappointing outcome a customer could hope for. After owning 7 Samsung appliances and trying to integrate them into the ST ecosystem, this will be our last attempt. It is too bad as the brand and appliances are reasonable but the support doesn’t seem to be in place. Good luck with trying to find a solution; if you do please post it here. Don’t wait too long for a solution from ST support as you will be stuck with the unit.

9

Hi im facing same issue my samsung connect pro home et-wv530 stuck at 52% unable to register