Hub Firmware Release Notes - 19.19

[WB70]

@nastevens

We’re trying to pin down specifics on this bug. If you are seeing it regularly, it would be hugely helpful if you clicked “Retrieve” under “Hub Logs” in the “Utilities” page of the IDE right after you see this happen. Then reach out to support and let them know the issue you’ve seen and that you triggered logs. This gives us something specific to look at. Thanks!

There seems to be a bigger issue around Modes in general over the last 10 days that seems to be affecting quite a few people in the UK.

Mode options being randomly ignored

For the last few days all of the routines on my v2 Hub have been randomly triggering in the wrong Mode. Is anyone else seeing this issue? I use “Smart Lighting”, “Notify Me When” and custom rules in “Smart Home Monitor”. All use the “Set for specific mode(s)” or “Only when mode is” options to trigger only when Mode is set to Away and/or Night. These have all been working perfectly, but since a few days ago all of them have been randomly triggering when Mode is set to Home. So for example when Mode is Away I receive a SMS if motion is detected in my hall, but I am now getting notified of motion in my hall when Mode is set to Home. I’ve had to disable the rule that triggers my external siren because that is also now being triggered randomly when I am at home, despite the rule set to only t…

[tezz (terence peace)]

Unfortunately it’s not a problem I can fix The problems are not related to Hub v2 firmware, so today’s update won’t have any effect on Samsung TV issues. I did confirm that there is a team aware of the issue.

@nastevens

So it’s the TV side causing the problems?
If so, have you got a rough time scale please?
Thanks

[Joe_Battaglia (Joe)]

What about the Battery reporting issues, This is way past getting old now. I have devices dropping off because the batteries are going dead and there is no way I can tell.

[bobbles (Bob)]

Hub updated to 19.19.
No issues and I’ve checked everything and all my devices are working as they should.
Another faultless update for me.
Keep up the good work.

[rudyinDana (RH)]

My hub was just updated and I feel 10 years younger!

[joelw135 (Joel W)]

@Joe_Battaglia

What about the Battery reporting issues, This is way past getting old now. I have devices dropping off because the batteries are going dead and there is no way I can tell.

I have been asking about this for months. I have a large amount of CR2450 batteries that ST reported bad, and they check good under load.

[cuboy29]

My HUB is dead after the upgrade. Still showing offline.
@nastevens, @Brad_ST

[gino105]

My hub has been offline for over an hour after the update that is only supposed to inconvenience most users for a minute!

[nastevens (Nick Stevens)]

@cuboy29

My HUB is dead after the upgrade. Still showing offline.

@gino105

My hub has been offline for over an hour after the update that is only supposed to inconvenience most users for a minute!

I apologize for the inconvenience - we’ll be reaching out to both of you to get more details and get this sorted.

[marcaugust]

Same thing here my Hub in CA is offline after update
,
2017-12-04 8:39:13.182 AM PST
2 hours ago HUB hubStatus disconnected Your SmartThings Hub at 4151 is now disconnected. Please check your internet connection.
2017-12-04 8:39:09.619 AM PST
2 hours ago HUB hub updater action: notify, status: SUCCESS, target: FFFFFFFF, version: FFFFFFFF, hardwareInfo: 000F hub updater action: notify, s… hub updater action: notify, status: SUCCESS, target: FFFFFFFF, version: FFFFFFFF, hardwareInfo: 000F
2017-12-04 8:38:38.737 AM PST
2 hours ago HUB ping ping ping
2017-12-04 8:38:07.633 AM PST
2 hours ago HUB hub updater action: notify, status: SUCCESS, target: FFFFFFFF, version: FFFFFFFF, hardwareInfo: 000F hub updater action: notify, s… hub updater action: notify, status: SUC

[marcaugust]

Just a follow-up. Hub now online. Required hard reboot. Reset alone or network disconnect/reconnect did not do the trick

[danjp (Daniel Pena)]

My hub is still offline also.

[Philippe_Portes (PPO16)]

Updated 19.19 this morning and as usually, lost something: today seems limited to one multipurpose sensor, offline for now more than 1h. Being out of town, I just have to hope no one breaks in today

[smart (Ron S)]

The same thing happened to mine during the previous update. The hub was showing orange light. I took a chance and rebooted the hub and everything started working fine.

Disclaimer: May be I was just lucky. Make sure you leave it alone till support gets back to you.

[cuboy29]

My hub is dead and it’s blinking blue.

[nastevens (Nick Stevens)]

@cuboy29

My hub is dead and it’s blinking blue.

Flashing blue indicates that the Hub is not able to get a network link. You can try disconnecting and reconnecting the network cable, and if that doesn’t help, power cycle the Hub.

[WB70]

@cuboy29

My hub is dead and it’s blinking blue.

Don’t do this yet. Wait for support, but one of the ST staff had done this:

@twack

I had that once a while back. I unplugged it for 10 minutes, plugged it back in, and it flashed blue for a bit longer than normal then went green. Maybe a firmware update? It worked though.

Just letting you know that I don’t think you are dead (bricked).

Edit: Or wait for @nastevens

[cuboy29]

Trying multiple times already. Unable to ping the hub.

[nastevens (Nick Stevens)]

If your Hub has batteries, you will also need to pop those out to do a power cycle.

[cuboy29]

I don’t have batteries in my hub.