There seems to be a bigger issue around Modes in general over the last 10 days that seems to be affecting quite a few people in the UK.
So it’s the TV side causing the problems?
If so, have you got a rough time scale please?
What about the Battery reporting issues, This is way past getting old now. I have devices dropping off because the batteries are going dead and there is no way I can tell.
Hub updated to 19.19.
No issues and I’ve checked everything and all my devices are working as they should.
Another faultless update for me.
Keep up the good work.
My hub was just updated and I feel 10 years younger!
I have been asking about this for months. I have a large amount of CR2450 batteries that ST reported bad, and they check good under load.
My HUB is dead after the upgrade. Still showing offline.
My hub has been offline for over an hour after the update that is only supposed to inconvenience most users for a minute!
I apologize for the inconvenience - we’ll be reaching out to both of you to get more details and get this sorted.
Same thing here my Hub in CA is offline after update
2017-12-04 8:39:13.182 AM PST
2 hours ago HUB hubStatus disconnected Your SmartThings Hub at 4151 is now disconnected. Please check your internet connection.
2017-12-04 8:39:09.619 AM PST
2 hours ago HUB hub updater action: notify, status: SUCCESS, target: FFFFFFFF, version: FFFFFFFF, hardwareInfo: 000F hub updater action: notify, s… hub updater action: notify, status: SUCCESS, target: FFFFFFFF, version: FFFFFFFF, hardwareInfo: 000F
2017-12-04 8:38:38.737 AM PST
2 hours ago HUB ping ping ping
2017-12-04 8:38:07.633 AM PST
2 hours ago HUB hub updater action: notify, status: SUCCESS, target: FFFFFFFF, version: FFFFFFFF, hardwareInfo: 000F hub updater action: notify, s… hub updater action: notify, status: SUC
Just a follow-up. Hub now online. Required hard reboot. Reset alone or network disconnect/reconnect did not do the trick
My hub is still offline also.
Updated 19.19 this morning and as usually, lost something: today seems limited to one multipurpose sensor, offline for now more than 1h. Being out of town, I just have to hope no one breaks in today
The same thing happened to mine during the previous update. The hub was showing orange light. I took a chance and rebooted the hub and everything started working fine.
Disclaimer: May be I was just lucky. Make sure you leave it alone till support gets back to you.
My hub is dead and it’s blinking blue.
Flashing blue indicates that the Hub is not able to get a network link. You can try disconnecting and reconnecting the network cable, and if that doesn’t help, power cycle the Hub.
Don’t do this yet. Wait for support, but one of the ST staff had done this:
Just letting you know that I don’t think you are dead (bricked).
Edit: Or wait for @nastevens
Trying multiple times already. Unable to ping the hub.
If your Hub has batteries, you will also need to pop those out to do a power cycle.
I don’t have batteries in my hub.