Hi everyone,
For the below reasons, I’d love the opportunity to test out beta firmware for the hub to see if this resolves my issue. I’ve filled out a beta application as well.
I’ve been having a ton of issues trying to add a Samsung Powerbot R9350 vacuum to my SmartThings. It adds and is detected in SmartThings, I can see device status in there like charging, cleaning, etc… but if I click on tjhe vacuum to bring up the vacuum menu which shows all the clean settings etc, it says “Connection Failure, Please check the power cord and connection and the network connection status of the device. If the device is consistently disconnected for more than a day, please register the device again by selecting add devices.”
I have already done this. I have rebooted my router, I have factory reset my SmartThings hub which was a painful process to set everything else up again. I have re-added the vacuum to SmartThings and the issue persists. This appears to be a known issue for several years running. I’ve also tried any troubleshooting steps listed in this link:
Thanks