Linking this issue here as it could be related:
Hi, @Robrall!
Can you help us providing the following info, please?
- Support access to your account:
- Go to the SmartThings Web (my.smartthings.com)
- Log in to your Samsung Account
- Select Menu (⋮) and choose Settings
- Toggle on Account Data Access
- Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.
- Both of your Hubs are having this issue, right?
Can you try to install a driver again and then send the Logs from your Hubs, please? This is to get the error registered so the team can analyze it.
a. Sending the logs:
- In the IDE, enter “my hubs”
- Enter the corresponding Hub and go to “view utilities”
- Click on “send” below "send hub logs
b. Also, it would be helpful if you shared a timestamp of when you tried to install them, for example: 11:00 hrs CST