How to exclude/delete schlage BE 469ZP that no longer works

Devices & Integrations
1

I have V3 Samsung Hub and Schlage BE 469ZP has stopped working. It shows as a device, but always reports an Open state. The current device handler is Masquerade V1.01

The new web interface is highly confusing to me and I’m trying to muck through and failing so far. There is one post I found that advises to exclude the device, then delete the legacy device handler, then reinstall. I can’t for the life of me find where/how to do this.

I’m sure this is an easy thing, but I am missing it completely…greatly appreciate any patient help for guidance on how to do this. Thank you!

2

You can force delete a device in either the new Advanced Web App or in the community developed ST API Browser+. Since you have a Schlage lock, I recommend installing the [ST EDGE] Z-Wave Lock PH - Devices & Integrations / Community Created Device Types - SmartThings Community from @philh30. The production driver and the beta driver are currently in sync, so you can install the production version. It offers more configuration and settings options plus you can use unlock code names in Routines.

3

This took care of the problem for me! Thank you very much!!

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